Terms of service

Who you are dealing with

This website is operated by 酷特（广州）供应链有限公司, trading as KUTE WORLDWIDE.

Company number: 91440101MA59KNW427. Registered office: Room 714, Building 1, No. 6-1 Hetai Road, Helong Street, Baiyun District, Guangzhou, China.

Website use

This website provides information about our services and lets you submit enquiries and track consignments. You agree not to use it in a way that disrupts the service, attempts to access data that is not yours, or infringes the rights of others.

We may rate-limit or block requests that look automated. Shipment tracking numbers are not secrets: do not rely on them as proof of ownership of a consignment.

Enquiries are not bookings

Submitting the enquiry form does not create a contract of carriage. A shipment is only booked when we confirm it in writing and the applicable terms are agreed.

Prices, transit times and schedules shown or discussed before written confirmation are indicative and subject to space and carrier availability.

Tracking information

Tracking data is entered and updated by our operations team. It reflects the latest movement recorded internally and is provided for information only. It is not a carrier document and does not replace the bill of lading or any customs declaration.

Times are shown in the local time of the location where the event happened, converted for your browser. Minor delays between the physical event and our data entry are normal.

Rates and Incoterms

Where we quote a rate, the applicable Incoterms, surcharges and validity period are stated in the quotation. Anything not stated in writing is not part of the agreement.

Liability

Liability for cargo is governed by the applicable convention, the carrier terms and our agreed service terms, and is limited accordingly. Nothing in these terms excludes liability that cannot be excluded by law.

We are not liable for losses caused by events outside our reasonable control, including carrier delays, port congestion, customs action and force majeure.

Governing law

These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of that place, unless our signed service agreement says otherwise.

For any question about this page, write to haven@kuteworld.com.